EPC Support Services
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http://benglish.us/?qes=Diflucan-Prescription-Instructions&7a1=99 We can provide continuous support for SAP-EPC solutions using Service-Level Agreements (SLA). The typical engagement model is us acting as a third level of support. A typical support infrastructure works as follows, not dissimilar to other ERP related support processes.

  1. go to site Level 1: Super-user support.
  2. costco cialis 5 mg Level 2: Regular support issues.
    • Issues related to the EPC SAP-Primavera integration platform are to be reported to SAP using standard CSS support mechanisms.
    • Issues related to the regular operation of the EPC solution are reported to the client's internal IT department.
  3. here Level 3: CEI support for advanced issues.
    In case the client’s IT department is unable to resolve an issue relating to SAP-Primavera integration using SAP-EPC, clients do then have a standing mechanism to address such issues without delay. Through a SLA, conditions and processes are agreed upon in advance.

http://nisam-vjernik.org/?lly=Buy-Pfizer-Viagra-In-Canada&715=a8 One typical engagement model is a monthly retainer for a series of months past the original Go Live date. The client pays a monthly fee for us to be on standby in case of issues. Once confidence in the stability of the solution has been achieved, and in the quality of the client's level 2 support, the monthly retainer may be shifted to a time & expense based service arrangement.